Gxmble Terms and Conditions

1. Introduction and General Information

Gxmble.io is operated by Rabocse Sociedad de Responsabilidad Limitada, a company based in Costa Rica, and complies with Costa Rican law. By using the website and its services, you agree to these Terms and Conditions. If you disagree with them, please stop using the website. The Terms may be updated from time to time, and by continuing to use the website, you accept any changes. You are also bound by any other policies or rules that may apply to the services.

2. License and Intellectual Property

The company grants you a non-transferable, personal license to use the website and its services for your personal use only. You cannot copy, distribute, or modify the content and software on the website. The company owns all intellectual property, and you are prohibited from using the website’s content in any unauthorized way. If you misuse the website or its services, you will be held responsible for any damage or costs incurred.

3. Your Account

You must be at least 18 years old to register an account on the website, and you are responsible for knowing whether online gambling is legal in your country. The website is not available to people in certain countries, including the USA, UK, Australia, and others. You are required to provide accurate personal information when registering your account, and any alterations to this information must be verified through customer support. It is important to keep your account details confidential. If you suspect any misuse of your account, you must notify the company. If the company suspects any violations of the terms, it has the right to suspend or close your account. You cannot transfer or sell your account to anyone else.

4. Deposits

Deposits must be made using legally obtained funds. The company does not offer interest on deposits, and your funds are not insured by any banking system. Deposits will appear in your account once processed, but this may take some time depending on the payment method. The company reserves the right to set limits on deposits, and deposits should come from your personal account. Third-party deposits are not allowed.

Deposits can be made in various currencies, depending on the registered country and currency.
All transactions are processed in the currency selected by the player.
The company retains the right to set limits on the minimum and maximum deposit amounts.

5. Bets

Bets must be within the limits of your account balance. If you don’t have enough funds, you cannot place a bet. The company is not responsible for any mistakes made due to misunderstandings of the betting terms. You are fully responsible for any losses incurred, and you cannot hold the company accountable for those losses.

Bets can only be placed if the account balance is sufficient.
You cannot place a bet that exceeds your available balance or the set betting limits.
The company reserves the right to set and modify betting limits at its discretion.

6. Withdrawals

For your first withdrawal, you may be asked to submit identification documents for verification. Withdrawals will only be processed after fulfilling all wagering requirements. The company may change the withdrawal limits and processing times without notice. Withdrawals cannot exceed the available balance in your account, and the company has the right to cancel any withdrawal requests under certain conditions.

Withdrawal requests are typically processed within 3 banking days, but may vary.
You must fulfill all wagering requirements before making a withdrawal.
Withdrawals can only be made to accounts registered in your name.

7. Bonuses

The company may offer bonuses and promotions, each with its own terms and conditions. Bonus funds may have wagering requirements before they can be withdrawn. Bonuses that are not used within a specified time frame may be forfeited. Any form of bonus abuse will result in account suspension and the forfeiture of any associated winnings.

Bonuses are subject to terms, including wagering requirements.
Bonuses can only be used on specific games or products.
Unused bonus funds will expire after the specified period.

8. KYC (Know Your Customer)

The company conducts identity verification to prevent fraud and money laundering. Users who deposit over EUR 2,000 or request withdrawals must complete KYC verification. You may need to provide documents such as government-issued ID, proof of address, and proof of source of funds.

KYC verification includes submitting personal details and identity documents.
Users may need to provide a selfie with their ID for verification.
KYC procedures are typically completed within 48 hours.

9. Abuse and Prohibited Practices

Actions such as providing false information, money laundering, collusion, or fraud are strictly prohibited. The company reserves the right to suspend or terminate accounts involved in any prohibited activities.

Using fake information during registration or KYC is prohibited.
Collusion with other players or using external software to gain an unfair advantage is not allowed.
Engaging in illegal activities, including fraud and money laundering, will result in account suspension.

10. Software Errors

If the website or software experiences errors, all affected bets will be canceled. The company is not responsible for any losses caused by these errors and reserves the right to rectify any mistakes, including reclaiming overpayments.

The company is not liable for errors that affect gameplay or results.
If there is a mistake in the pay table, the company may cancel the bet.
Players should notify the company immediately if they notice a software error.

11. Liability and Limitations

You use the website at your own risk. The company does not guarantee that the website and its software will always be error-free or available without interruptions. The company is not liable for any losses or damages arising from the use of the website, except where explicitly stated in these Terms.

12. Responsible Gambling and Self-Exclusion

Gambling should be for entertainment. If you feel it’s becoming problematic, the company offers a self-exclusion option. Once self-excluded, you will not be able to access your account or make deposits until the exclusion period ends.

You can request self-exclusion by contacting customer support.
During the self-exclusion period, your account will be inactive.
After the self-exclusion period ends, you may resume using your account.

13. Privacy Policy

The company collects personal information to provide services, ensure security, and comply with legal requirements. You consent to the collection and processing of your personal data when using the website. You may request the deletion of your personal data when it is no longer required by law.

14. Communication with Us

All communication with the company should be made through the customer support form or email. The company may contact you via email for updates, promotions, or other matters related to your account.

15. Complaints

If you have a complaint, contact customer support first. The company will aim to resolve your issue within two weeks, but complex matters may take longer. You may escalate unresolved issues to the relevant authorities.

16. Links to Other Websites

The website may contain links to third-party websites, which are not controlled by the company. The company is not responsible for the content or accuracy of these external sites.

17. Crashed & Aborted Games

If a game or event experiences irregularities, the company reserves the right to suspend or close accounts involved in fraudulent activities. Any winnings from these activities will be forfeited, and accounts will be reported to authorities.

18. Other Rules

The relationship between you and the company is governed by the laws of Curacao. Any disputes will be settled in Curacao courts. The company may transfer its rights to third parties, but you cannot transfer your account.